Cancellation and Refund Policy

Cancellation Policy

Customers can request cancellation of their subscription or service under the following conditions:

• Monthly Subscriptions: You may cancel your monthly subscription at any time. However, cancellations will take effect at the end of the current billing period, and no refunds will be issued for the current period.
• Annual Subscriptions: If you cancel your annual subscription within 30 days of your purchase date, you are eligible for a pro-rated refund based on the unused portion of your subscription. After 30 days, no refunds will be issued for annual subscriptions.
• Free Trial: If you cancel during your free trial period, you will not be charged. If you cancel after the free trial period, charges for the next billing cycle will apply.
• Service-Based Cancellations: For any services tied to a specific event or date (e.g., live events or special programs), cancellations must be made at least 24 hours before the event to avoid charges. Cancellations within this time frame may be subject to a fee.

Refund Policy

Refunds may be issued under the following circumstances:

• Service Not Provided: If the streaming service is unavailable due to technical issues caused by us and not restored in a reasonable timeframe, you may be eligible for a full refund for the period during which the service was unavailable.
• Duplicate Charges: If you are charged multiple times for the same subscription period, the duplicate amount will be refunded to the original payment method within 7-10 business days.
• Defective Service: If there is a technical defect preventing access to content or features as advertised, a refund may be issued after the issue is confirmed. Refunds will be processed at our discretion based on the nature and length of the service disruption.
• Content Availability: Refunds will not be issued if content is temporarily unavailable or if content is removed due to licensing restrictions or other factors beyond our control.

How to Request a Cancellation or Refund

To request a cancellation or refund, please contact our support team through the following channels:

Email: bdm@innocrux.com

When requesting a refund, please include your account information and a brief description of the issue to help us process your request faster.

General Provisions

This Cancellation and Refund Policy is governed by the laws of [Your Company State or Country], without regard to conflict of law principles. Any disputes related to this policy will be handled in the courts of [Your Company State or Country]. We reserve the right to modify this policy at any time, and any changes will be communicated via our website. If any part of this policy is deemed unenforceable, the remaining provisions will still apply.

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